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Online questionnaire covering Customer Contact Styles (CCSQ), comprised of 128 questions, lasting 30 min.

CCSQ ®

The CCSQ ® is a version of the OPQ ® that targets the main behavioral characteristics required of personnel who have direct contact with clients. It provides a specific picture of the 16 fundamental competencies required for marketing positions.

EVALUATION OF MARKETING APPLICATIONS:

  • Evaluation of candidates,
  • Evolution of team members,
  • Improved marketing performance of team members.
Overview of 16 competencies
Relationship style
Persuasive
Controlled
Empathetic
Modest
Involved
Sociable
Way of thinking
Analytical
Innovative
Flexible
Structured
Meticulous
Perseverant
Emotions
Tough
Competitive
Achiever
Dynamic

Provided by SHL©